Collecting & returning the vehicle

There are 3 important items you must bring when collecting the vehicle:

• A full driving licence for all named drivers, with details of all endorsements. If you hold the new photocard licence, the photocard AND the paper section of your licence must be shown at the time of rental.
• A credit or debit card or a cash deposit up to the required excess.
• One of the following; Passport or Identity card, Utility bill, another credit or debit card, Building Society book or statement, Police Warrant card or HM Forces ID card.

Generally most vehicle hires start from either 0800 hours for an AM collection or from 1700 hours for a PM collection and our standard hire runs over a 24 hour period so just let us know when you would like to collect the vehicle when you make your booking. If you require the vehicle a little sooner or a little later, this is usually possible depending on availability and other bookings.

For private hirers, it is not possible to deliver the vehicle to you as we need to complete the rental agreement with you, in person, at our office and check your license details are correct. However, depending on how busy we are, we can collect you from within the local area and bring you to our offices for completion of the rental paperwork.

For corporate hirers, we are happy to deliver vehicles to your business premises if the vehicle will be covered by your own fleet insurance policy. If you are operating on our insurance, we can still deliver to you but we must see the driver(s) license details prior to the rental agreement being completed.

Please contact us with your delivery requirements and we will do our best to help.

This will depend on when you booked the vehicle from.  It is always worth checking when you collect the vehicle whether we can give you a bit of leeway, we will always try to be flexible depending on current bookings.

Please be aware that the vehicle remains your responsibility until the vehicle is checked in by us, usually the following morning.

When you are booking a vehicle, please let us know if there is any doubt over when you might return, so that we can plan other bookings around you. You can help by contacting us as soon as you know you will not be back in time and if the vehicle you have on hire is required by a following booking we will always make you aware of this as soon as possible, normally at the time of collecting the vehicle.

If you wish to keep the vehicle longer than the contracted period, just let us know and your rental documents can be extended. Please let us know as soon as possible as other bookings may be affected but we will provide you with some options if this is the case.

Although we have a detailed record of any vehicle damage, it is important you inspect the vehicle at the start of hire to help assess any damage that occurs during your rental. All our vehicles undergo a pre-rental inspection and are cleaned and tested before each hire.

If you have the vehicle for any length of time, we would ask you to check the oil and water levels, tyre condition and if the vehicle is approaching its service interval. Alternatively you are welcome to bring the vehicle to us and we can check it for you.

We offer free parking whilst you have a vehicle on hire and although it can get busy, we usually have spaces available. Please let us know at the time of booking if you wish to leave a vehicle with us so we can make sure it is parked in an appropriate place. Please note all vehicle are left at the owners own risk.