Hire & Vehicle Information

There are several requirements that you must meet in order to hire a vehicle from us. These requirements can change depending on your age.

In general, you need to:

  • Have a full driving licence held for at least 12 months.
  • Have 9 or less penalty points*. Please note if you have above 9 points or have a DD, DR or BA endorsement within the last 5 years you are not able to hire from us.
  • Be aged between 21** and 75.
  • Have your own credit card or debit card

* Please note an additional excess charge will be required if you have more than 3 penalty points and, for insurance purposes, penalty points stay on your license for 4 years. Please let us know of any points or endorsement on your license at the time of booking.

** Hirers aged between 21 and 22 are limited to the size of vehicle they can hire and come under stricter insurance criteria. For example, you can only drive up to a small car (Ford Fiesta or similar) or up to a SWB Van (Ford Transit or similar) and must have held a full driving license for at least 2 years. The license must be free from any convictions/endorsements and they must have an accident free record.

Hirers aged 23 and over can drive any vehicle (except for multi seat vehicles) and must have held a license for at least 12 months.

To hire a multi seat vehicle or minibus, hirers must be aged 25 or over and must have held a full driving license for at least 2 years and have the necessary category on their license (for 9 seats or more only).

Hirers aged between 21 and 24 will also be liable for a higher security excess.

All our short term rentals are based on unlimited mileage. For long term rentals we would ask you to estimate your weekly/monthly/yearly mileage and we would calculate the rental price based on this figure.

If you would like any more information please contact us and we can discuss your requirements in more detail.

We allow one driver  free of charge. Additional drivers must qualify with our insurance requirements and we must see their full licence. Each additional driver will be charged a percentage of the rental cost.

All of our vehicles are provided with a full tank of fuel unless otherwise stated. All vehicles should be returned to us with a full tank of fuel, otherwise a refuelling charge will apply.

All our vans and commercial vehicles are available for half day hires with a limit of 100 miles. Half day hires can only be taken during office hours and cannot be booked in advance. Vans are also available for evening hires (1700hrs to 0800hrs) except weekends, but the minimum hire period for cars is 1 day.

Our office is open between 0800hrs and 1800hrs, Monday to Friday. We are also open on Saturdays between 0800hrs and 1300hrs, closed Sundays and Bank Holidays. If you can't get to us during these times, please contact us with your requirements and we will do our best to help. We also have an out of hours or emergency contact number which is +44 (0)7712881072.

Our special weekend prices start from 1200hrs on Friday to 0800hrs on the following Monday. If you require the vehicle a little sooner or would like to drop it back a little later this is usually possible depending on availability and other bookings.

All of our vehicles are available for overseas hire, as long as they are returned to the UK. We also need to know in advance if you are planning on travelling overseas in order to arrange the necessary paperwork, overseas insurance, breakdown cover and touring kit. There are extra costs for continental travel, so make sure you mention this when getting a quote. We will need to know what country you are travelling too, the dates of travel and the driver’s details for quotation purposes.

Please note some countries prohibit the entry of a vehicle from the UK but we can advise you of this at the time of booking.

We can offer a range of vehicle hire options for any length of time including weekly, monthly, yearly, open-ended hire, fixed contract and even a full maintenance contract hire over a number of years. We are happy to quote for any duration and we can even order specific vehicles as required, so please contact us for more information or a quotation.

Unfortunately as we are a single branch we cannot offer one way hire.

All of our hire vehicles have emergency breakdown cover so should you breakdown or have any vehicle problems, the best option is to call us on +44 (0) 1903 820 800 during opening hours or +44 (0)7712881072 for our out of hours emergency number. We will then organise the best solution for you. Please have your exact location and a mobile telephone number available to aid any breakdown assistance.

You need to notify us as soon as possible and follow the procedure laid down in our terms and conditions. We would ask you to record as many details of the other driver and vehicle as possible and also, if you have a camera phone or similar, take some photographs of the damage, location and any other vehicles involved. For most accidents, we will require you to complete an Accident Report Form for insurance purposes.

If you have taken our CDW, you will be charged the security excess, although this would be refunded if we recover the accident costs from a third party. If the damage amounts to less than the excess, you will only be charged for the actual cost of repairs and refunded any remaining money.

Currently we are unable to offer any vehicles with tow bars or roof racks due to insurance restrictions.

We do have a few vans without Pavilion Cars graphics. If this is important to you, please make sure that you request a plain van well in advance and we will do our best to help.

This all depends on the exact size of the furniture you are trying to move, but most single items of furniture will fit into a short wheel base transit van. Please contact us with the dimensions of the item(s) you are trying to move and we can best advise you what vehicle you will need.

Depending on how much furniture you have, the best option would be a 3.5ton Luton Van with tail lift. A 3.5ton Luton Van will hold approximately 16m3. If you would like to check the size of any vehicle in person, you are welcome to visit and look inside the vehicles before deciding.

We would prefer that you didn't, but providing that you protect the vehicle's interior and accept that you may be charged for any damage caused by the animal and additional cleaning, particularly if we have to remove dog hairs, we would permit it.